A.

Time Change and Revised Format of Service Provider Conference Call

B.

Comments on E-Notification and E-Invoicing

C.

Update on Processing FY2003 Forms 471

D.

Questions from March 12, 2003 Service Provider Call and E-mails

1.

Can we get e-mail access to the Whistleblower Hotline?

2.

How are whistleblower calls handled?

3.

Why are service providers that have been identified through the whistleblower hotline as violating program rules still able to conduct business and participate in the e-rate program?

4.

What action can a service provider take when it thinks that competitors are making unfounded whistleblower calls against it merely to taint the service provider?

5.

What is the status of the March 10 goal on FY 2002 commitments?

6.

When will FY 2002 be completely funded?

7.

What can we expect from the next wave in $ amount?

8.

What is the $ disbursement for the current year?

9.

Why doesn’t the SLD communicate with the applicant and service provider during the review process in order to allow the service provider or applicant to assist in clearing potential problems?

10.

Can a procedure be developed to keep applicants and service providers more informed about the process?

11.

What are the top 5 reasons that hold applications up in selective review?

12.

Why has there been an increase in paper review of applications that burdens those service providers who have complied with the program rules?

13.

What are the top 5 reasons that hold applications up in regular review?

14.

What are the top 5 reasons why invoices cannot get paid faster?

15.

Why do some invoices take 90 days to review?

16.

What is the status of invoice extension deadlines?

17.

Why do service providers have to provide two invoice samples, plus a description of items on the SLD invoice, plus a description of the functionality of the items on the SLD? I thought that the description and functionality were addressed on the applicants' forms 470 and/or 471.

18.

How can we lobby for additional staffing for the SLD?

19.

What is the status of outstanding appeals?

20.

What does Commissioner Abernathy's recent call for a public forum on improving the administration of the e-rate program mean to service providers and is there anything that service providers can do to respond?